FAQ

I need help! Who should I contact?

If you are experiencing difficulties or simply need more information, you can contact IDEM GARR support at idem-help@garr.it.

I am a federated user, how can I use the service?

To learn about the actions available to users with federated credentials, please consult the members section of the documentation.

What can I do if my organization has not joined IDEM yet?

Users who do not possess federated credentials must request a voucher to test their metadata. For additional information, please consult the section dedicated to external members.

Where is my data located?

User data is hosted exclusively in Italy, at GARR data centers.